This page explains how to delete your SellBuy Autos account and associated personal data. SellBuy Autos is the mobile app and website operated by Denys Vasylevskyi (CEIDG, Kraków, Poland; NIP 6772486974). The same product appears on Google Play as SellBuy Autos (package autos.sellbuy.app).
How to request account deletion
Use either method below. In-app deletion is usually completed immediately.
Option A — In the app or website (recommended)
- Open SellBuy Autos (app or sellbuy.autos) and sign in to the account you want to delete.
- Go to Account → Settings (open Settings). If you are signed out, use Sign in first.
- Scroll to Delete account and tap Request account deletion (or Delete).
- Confirm the prompt. Your account sign-in will be removed and associated data deleted as described below.
Option B — By email
- Email [email protected] from the address linked to your account.
- Use subject line SellBuy Autos account deletion request and include the email, phone, or Telegram username on the account (so we can verify ownership).
- We process email requests within 30 days and reply when deletion is complete.
Data that is deleted
When your account is deleted, we remove:
- Account & profile — sign-in identity, display name, username, language/currency preferences, contact details you saved (phone, messengers), and Telegram linkage.
- Listings & media — your vehicle listings, photos, and related car records owned by your account.
- Marketplace activity — favorites, saved searches/alerts, push notification tokens, in-app notifications, and messaging threads you participate in (including messages in those threads).
- App preferences — device push registrations and similar account-scoped settings.
Data that may be kept (and for how long)
- Billing & tax records — invoices, subscription status history, and Stripe customer/payment references needed for accounting and tax compliance. Retained for up to 5 years under applicable Polish accounting and tax law, then deleted or anonymized when no longer required.
- Payment processor data — card details and full payment history are held by Stripe as an independent controller, under Stripe’s Privacy Policy. We never store full card numbers.
- Security & abuse logs — limited technical logs (for example report/moderation or fraud signals) may be retained up to 12 months where needed to investigate abuse or secure the service, then deleted or anonymized.
- Aggregated analytics — non-identifying aggregate statistics may be kept indefinitely (they cannot reasonably identify you).
Additional notes
- Deletion is permanent. Export a copy of your data first from Account → Settings → Export my data if you need it.
- Moderator and admin staff accounts cannot self-delete in the app; contact [email protected] instead.
- More detail on processing is in our Privacy Policy.